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ROQWELD

Returns and exchanges

Official ROQWELD warranty • A clear, transparent process in accordance with Law 17,250

This translation is provided for convenience. In case of any discrepancy, the Spanish version prevails.

1. Satisfaction and Exchange Policy

At ROQWELD we make sure every consumable, nozzle and accessory meets the highest standards of industrial precision. If you bought a product and need to exchange it for a different model, size, thread or torch compatibility, you have 30 calendar days from receiving your order to request the exchange.

2. Conditions for Exchanges and Returns

For an exchange or return to be accepted, the product must meet the following requirements:

  • It must be unused, in perfect condition and free of arc, heat or improper-installation marks.
  • It must keep its original packaging, labels, plastic boxes or cases in perfect condition.
  • You must provide the purchase invoice or the order number associated with the transaction.

3. Statutory Right of Withdrawal (Law No. 17,250)

Under article 16 of Uruguay’s Consumer Protection Law No. 17,250, for purchases made online or by electronic means, the customer may cancel the purchase within five (5) business days of delivery.

If you exercise this right, the full amount paid will be refunded using the same payment method, once the product has been returned and its condition verified.

4. Quality Warranty for Manufacturing Defects

All ROQWELD consumables and components carry a warranty against manufacturing defects or failures. If a product shows an original defect in its dimensions, threads or ceramic materials, it will be replaced immediately at no additional cost to the buyer.

* The warranty does not cover damage from accidental impacts, dropped torches, use of consumables with unsuitable gases, or normal wear from continuous arc hours.

5. How to Start an Exchange or Return

The process is simple and straightforward:

  1. Contact our official support channel via WhatsApp or email, stating your order number and the reason for the exchange.
  2. Attach a clear photo of the product and its packaging.
  3. Our technical team will give you the return address or the carrier to use for the shipment.

6. After-Sales Support

After-sales WhatsApp:+598 98 051 328Support email:[email protected]