Privacy policy

1. Our Privacy Commitment

At ROQWELD we are committed to ensuring the confidentiality, integrity and security of the personal information of our customers, users and distributors. The processing of data collected through our website is strictly governed by the principles set out in Law No. 18,331 of the Oriental Republic of Uruguay and its implementing decrees.

2. Information We Collect

To manage the sale, invoicing and shipment of welding consumables and spare parts, we collect only the essential data you provide voluntarily:

• Contact and identification data: Full name, identity document (RUT / CI for invoicing), email address and contact phone number.
• Shipping and delivery data: Full address (street, number, postal code, state/department and city) and delivery instructions.
• Transaction information: Order history, details of purchased products and issued payment receipts.

3. Purpose of Data Processing

Personal data is stored in our database for the following legitimate purposes:

• Processing, validating and invoicing your orders.
• Coordinating dispatch and shipment tracking with logistics agencies.
• Providing technical advice, after-sales support and warranty management.
• Sending relevant updates on your order status or answering inquiries via WhatsApp or email.

4. Security and Non-Disclosure to Third Parties

ROQWELD does not sell, rent or trade its users’ personal data under any circumstances.

Information is only shared with third-party service providers strictly necessary to deliver the contracted service (for example, certified payment gateways such as Mercado Pago, Stripe and Wise and authorized transport and logistics companies), under strict confidentiality obligations.

5. Use of Cookies and Similar Technologies

Our website uses essential technical and analytics cookies to remember language/currency preferences, keep the shopping cart state while browsing and optimize the platform’s technical performance. Users can configure their browser to reject cookies, although some essential cart features may be affected.

6. Data Subject Rights (ARCO)

Under Law No. 18,331, every data subject has the right to exercise their rights of Access, Rectification, Cancellation and Objection (ARCO) regarding their stored information.

To exercise any of these rights, you can send a formal written request, attaching a copy of your identity document, to:

Email:[email protected]

7. Supervisory Authority

The supervisory authority for personal data protection in Uruguay is the Personal Data Regulatory and Control Unit (URCDP) of the Agency for Electronic Government and Information and Knowledge Society (AGESIC).